Shipping at a glance

• Fulfillment: some products ship directly from selected factories or warehouses in Asia.
• Processing and quality checks: normally 1–3 business days.
• Standard shipping: normally estimated at 7–15 business days after dispatch.
• Tracking: normally provided within 48 hours after dispatch.
• Costs: shipping and amounts collected by TUOGA are disclosed at checkout; destination duties may apply unless checkout says they are included.

30-day returns at a glance

• Request an eligible return within 30 calendar days after delivery.
• Verified faulty, damaged, or incorrect item: TUOGA covers reasonable return shipping and provides an appropriate remedy under the policy and applicable law.
• Change of mind: the customer pays return shipping unless TUOGA states otherwise.
• Refund method: returned to the original payment method after approval.
• TUOGA processing: normally within 5 business days after receipt and inspection; bank posting can take an additional 3–10 business days.

Read the full Shipping Policy and Return & Refund Policy before ordering. Nothing in this summary limits mandatory consumer rights.