TUOGA believes customers should know how fulfillment works before ordering. Some products ship directly from selected factories or fulfillment warehouses in Asia. This direct model helps us offer competitive prices, but standard delivery is not next-day delivery.

1. Delivery timeline

  1. Order acknowledgement — Sent after a successful checkout.
  2. Processing and quality checks — Normally 1–3 business days, excluding weekends and public holidays.
  3. Dispatch — You receive a shipping confirmation when the order leaves the fulfillment location.
  4. Tracking — Normally issued within 48 hours after dispatch. The first carrier scan may take up to 48 additional hours to appear.
  5. Standard shipping — Normally estimated at 7–15 business days after dispatch.

The total expected time is normally processing time plus transit time. Estimates are not guarantees unless expressly marked as guaranteed.

2. Where orders ship from

Depending on the product and inventory, orders may ship from Asia or another fulfillment location. Items in one order may arrive separately. Tracking is provided for each shipment when available.

3. Shipping destinations and restrictions

Available destinations and methods appear at checkout. Certain items or addresses may be unavailable because of carrier, customs, legal, safety, size, or product restrictions.

4. Shipping charges and free shipping

Your cart or checkout displays the applicable shipping charge and any free-shipping offer before payment. TUOGA does not add undisclosed shipping or handling charges after checkout.

LAUNCH CHECK — Replace this sentence before publication with the exact commercial rule: “Free standard shipping on orders over [CURRENCY AND AMOUNT]. Orders below the threshold are charged [CURRENCY AND AMOUNT or calculated rate].” The cart and checkout must match the published rule.

5. Customs duties, taxes, and brokerage

The checkout total includes all amounts collected by TUOGA. Unless checkout expressly states “duties and taxes included,” the recipient may be responsible for import duties, taxes, customs charges, or carrier brokerage fees imposed by the destination. These charges are not controlled by TUOGA. If a carrier requests an unexpected payment, contact support@tuoga.com before paying so we can help verify it.

LAUNCH CHECK — Confirm one duty model for each destination: DDP (duties/taxes included) or DAP/DDU (recipient pays). Configure checkout and replace the paragraph above with destination-specific language if TUOGA uses DDP.

6. Address accuracy and changes

Provide a complete and deliverable address. Contact us immediately about an error. We cannot guarantee a change or cancellation after processing begins. Lawful re-shipping costs caused by an incorrect address may be charged only after disclosure and agreement.

7. Delays

Customs, weather, holidays, peak demand, carrier disruption, public emergencies, remote destinations, and address issues can cause delay. If TUOGA cannot dispatch within the promised time, we will send the notice and choices required by applicable law, which may include accepting a revised date or cancelling for a prompt refund.

8. Missing, lost, or damaged shipments

For a delivery marked complete but not located, check safe locations, household members, neighbors, building staff, and carrier details, then contact us promptly. For stalled tracking, loss, or damage, contact us with the order number and photographs where relevant. Keep the product and packaging while we investigate. Available remedies depend on the facts, carrier process, this policy, and applicable law.

9. Contact

Email: support@tuoga.com | Phone: +1 (781) 728-5888 | Mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA