TUOGA wants you to use your purchase safely and confidently. For setup, operation, troubleshooting, missing parts, compatibility, or product-quality questions, contact our support team.

Before contacting us

• Review the product page, included instructions, labels, and safety warnings.
• Stop using a product immediately if it appears damaged, overheats, produces unusual odor or noise, leaks, sparks, or otherwise seems unsafe.
• Gather your order number, product name or model, a description of the issue, and clear photos or a short video where appropriate.
• Do not attempt a repair that could create a safety risk or void an applicable warranty.

How we help

Depending on the product and issue, we may provide troubleshooting steps, replacement parts, repair information, a replacement, a refund, or another remedy. Availability of a particular remedy depends on the facts, the published warranty (if any), and applicable law.

Safety incidents

If a product caused injury or property damage, stop using it and contact support@tuoga.com promptly with “SAFETY” in the subject line. For an immediate emergency, contact local emergency services. Preserve the product, packaging, instructions, and relevant evidence unless authorities advise otherwise.

No implied extra warranty: Unless a product page or separate written warranty says otherwise, this page does not create an additional commercial warranty. Statutory rights that cannot legally be excluded remain in effect.