We want customers to shop with peace of mind. Eligible items may be returned within 30 calendar days after delivery under the terms below. This policy does not limit any mandatory consumer right, legal guarantee, warranty, or remedy.

1. 30-day return window

Email support@tuoga.com within 30 calendar days after delivery to request a return. Include the order number, item, and reason. Wait for authorization and the correct return address before shipping. The Wyoming mailing address is not automatically a returns warehouse.

2. Eligible condition

For a change-of-mind return, the product must generally be unused, unworn, unwashed, unaltered, and in original condition with packaging, accessories, manuals, labels, and proof of purchase. Reasonable inspection rights provided by applicable law remain unaffected.

3. Who pays return shipping?

• Verified faulty, damaged, or incorrect item — TUOGA pays reasonable return shipping and offers an appropriate repair, replacement, refund, or other remedy required by law.
• Change of mind, preference, size, or unwanted item — the customer pays return shipping unless TUOGA states otherwise or applicable law requires a different result.
• Do not ship a return until instructions are issued. Use trackable shipping and keep proof of dispatch.

4. Damaged, defective, incorrect, or missing items

Contact us promptly with the order number, a clear description, and photographs of the item, shipping label, and packaging. Keep all materials until instructions are provided. We may request reasonable troubleshooting or evidence, but will not use that process to remove a mandatory right.

5. Non-returnable items

Only clearly disclosed and legally permitted exceptions apply, which may include personalized goods, perishables, opened sealed hygiene goods, activated digital content after lawful consent, gift cards, or lawful final-sale goods. A stated exception does not remove rights for a faulty, misdescribed, or incorrectly supplied product.

LAUNCH CHECK — Delete every exception that does not match TUOGA’s actual catalog and add product-page disclosure before purchase where required.

6. Return steps

1. Email support@tuoga.com with the order number and reason.
2. Receive eligibility confirmation, the return destination, and any label instructions.
3. Pack the item securely with all components and send it within the authorization period.
4. Keep tracking until the return and refund are complete.

7. Refund method and timing

After an approved return is received and inspected, TUOGA normally issues the refund to the original payment method within 5 business days. Your bank or payment provider may need an additional 3–10 business days to post the credit. We cannot control bank processing times. Original shipping is not refunded for a change-of-mind return unless stated otherwise or required by law.

8. Exchanges

Exchanges depend on inventory and destination. We may recommend returning the eligible item and placing a new order. Any price difference and shipping cost will be explained before confirmation.

9. Cancellations

Contact us immediately to request cancellation. We will try to help but cannot guarantee cancellation once preparation begins. If TUOGA cancels an unshipped order, we provide the refund required by law.

10. EEA and UK withdrawal rights

Where mandatory EEA or UK law applies, consumers generally have a 14-day right to withdraw from many distance purchases after receiving goods, subject to legal exceptions. The customer must communicate withdrawal and return the goods within the legally required periods. We will refund qualifying amounts, including standard outbound delivery where required, by the required method and deadline; we may withhold the refund until the goods are received or evidence of return is provided. Legal conformity and guarantee rights are separate.

11. Contact

Email: support@tuoga.com | Phone: +1 (781) 728-5888 | Mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA