Find quick answers about TUOGA products, orders, shipping, returns and product care. If you still need help, contact us at support@tuoga.com and include your order number when applicable.

Available payment methods are displayed securely at checkout. The exact options may vary depending on your location, currency and device.

After completing checkout, you should receive an order confirmation email. Please check your spam or promotions folder if it does not arrive within a few minutes.

If you still cannot find it, contact support@tuoga.com with the name and email address used for your order.

Contact us as soon as possible. We will try to help before the order enters processing or ships, but changes and cancellations cannot be guaranteed once fulfillment has begun.

Please contact us immediately if the address is incorrect. We may be able to update it before dispatch. Once an order has shipped, the carrier may not allow the address to be changed.

Enter your delivery address at checkout to see the shipping options available for your location. If no shipping method appears, contact us before placing your order.

Shipping charges are calculated at checkout based on the destination, order contents and selected delivery method. Any available free-shipping promotion will be shown before payment.

Estimated delivery times are displayed at checkout or in your shipping confirmation. These estimates may be affected by weekends, public holidays, customs processing, severe weather and carrier delays.

When tracking is available, we will email you a tracking number after your order ships. Tracking information may take up to 48 hours to become active after the carrier receives the parcel.

Depending on your destination, customs duties, import taxes or handling fees may apply. Unless they are collected at checkout, these charges are normally the responsibility of the recipient.

Return eligibility depends on the product, its condition, the reason for return and applicable consumer law. Please review our Return Policy before sending anything back.

Do not return an item without contacting us first, as it may need to be sent to a specific return address.

Contact support@tuoga.com as soon as possible. Include your order number, a description of the problem, and clear photographs of the product, packaging and shipping label.

Please keep the original packaging until the issue has been resolved.

Once an approved return has been received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the funds.

Original and return shipping charges are handled according to the reason for return, our Return Policy and applicable consumer law. Please contact us before returning the product.

Check the dimensions, installation method and compatibility information on the product page before ordering.

For phone mounts, consider your phone size, case thickness, device weight, dashboard surface and vent design. For car diffusers, check the product dimensions, power method and intended installation location.

If you are unsure, contact us with your vehicle model, model year and the product you are considering.

Compatibility depends on the mount design, phone dimensions, case thickness and total device weight. Very thick cases, wallet cases, ring holders and magnetic accessories may affect grip or alignment.

Review the product specifications and remove incompatible attachments before installation.

No. Adhesive mounts work best on clean, smooth and stable surfaces. Textured, curved, coated, soft-touch or recently treated dashboards may not provide reliable adhesion.

Always follow the installation instructions and avoid placing a mount over airbags, controls or surfaces that could be damaged.

No. Vent shape, blade thickness, spacing and movement vary between vehicles. Some mounts may not be suitable for circular, recessed, unusually thick or weak vent blades.

Check the product specifications before ordering and stop using the mount if the vent cannot support it securely.

A fragrance diffuser adds scent but does not remove the source of an odor or purify the air. For the best result, remove rubbish, clean spills, dry damp materials and ventilate the vehicle before using fragrance.

Only use fragrance materials specifically approved for your diffuser model. Incompatible oils or liquids may clog the fragrance path, damage seals or plastics, cause leakage or affect performance.

Start with the lowest setting and increase it only when necessary. A car is a small enclosed space, so a light background scent is usually more comfortable than a strong fragrance.

If a driver or passenger experiences discomfort, stop using the product and ventilate the vehicle.

Cleaning frequency depends on the model, fragrance and usage. Wipe the exterior regularly and clean compatible removable parts according to the product instructions, especially when changing scents or noticing residue.

Never immerse powered components or allow liquid to enter charging ports, buttons or electronic parts.

Choose a secure location that does not block the driver’s view, instruments, controls, vents or airbags. Installation and windshield-mounting rules vary by location, so always follow local law.

Set navigation and adjust the mount while parked. A phone mount can support hands-free use, but it does not eliminate driver distraction.

Product-specific information should be available on the product page or included with the product. Keep the instructions for future reference, as installation, cleaning and compatible accessories vary by model.

Any applicable warranty information is shown on the product page or supplied with the product. Warranty coverage does not replace rights provided by applicable consumer law.

Email support@tuoga.com with your question. For order-related requests, include your order number and the email address used at checkout. Photographs or a short video may help us resolve product issues more quickly.